Shari Moss- Bridging the Gap Between Millennials & the Older Generation


Meet Shari Moss

Shari Moss is the bridge connecting Millennials and older generations in 2018. Shari rose from humble beginnings, growing up in low-income households across small towns from California to Ontario. In her early adult years, she dove into a Wireless Communications business and quickly soared to the top of the rankings. Why? Because of her secret weapon: Customer Service. She was able to provide such incredible service at a time when it was so scarce in the industry. This led her to start her own business and thrive doing so.

Today, she takes on a new challenge: bridging the gap between the younger and older generations. In her newly-released book, TableTalk (available on Amazon – paperback, e-book, audio), Shari dives into the immense power and results to be gained through collaboration and finding the right TableMate.

Left: Shari Moss. Right: Meghan Fitzpatrick

Our team at Influence Digest had the opportunity to sit down with Shari to discuss the release of her new book and what message she is trying to send out.

Influence Digest: Who is this book for and why should they read it?

Shari Moss: This is for you, for me, and everyone in between.

TableTalk follows the path of Sam and Stella, Millennials that are ‘scared, stuck and searching’. They are unemployed, underemployed and uninspired. They are real people and you will find yourselves in their stories. Just as my generation will find themselves within the pages. It’s a unique real-life perspective for us all, and it requires openness and honesty from both sides. This book will guide you into the ‘silent fear’ of what it is that young adults today aren’t talking about.


Influence Digest: You discuss how the generational gap has always existed, but for the first time in history, the younger generation controls the media (Page 41). What does this mean?

Shari Moss: It’s simple.

In an instant, millennials have the power to call the older generation out on dishonesty, disloyalty, criticism, and arrogance. Within an instant, they can spread that word to all corners of the globe.

Let’s face it, there is a lot of ego with my generation just as there is with yours.

Everyone knows about the Delta airlines incident for example, but just take a look at what is happening to Tim Horton’s since the posting of the notes on their door re-wage hikes last January.

Influence Digest: In Chapter 3, you say “If you plot experience on an X-Y graph, one of the axes will be time. The longer you live on this earth, the more shit you’ll see period.”

As a millennial, this brings a lot of confidence to myself, but how do we know everything is going to be okay? Do we just trust the process?

Shari: You don’t know everything is going to be okay.

But that’s not the same as trusting the process. Human nature is unavoidable.

You will read stories from my co-author on what exactly she struggled with both after college and in her first ‘real’ job, as well as what happened later when she was able to articulate that.

Here is the thing though, you are not always able to base opinions or form clear perspectives on time that you haven’t lived yet. You will need to go through certain experiences to gain that perspective, it’s all a part of the learning process.

This will become clearer as we follow and help Sam and Stella on their paths. This is where the symbiotic relationship between the older and younger generations can come together.  We have experience that you can learn and benefit from, a different perspective relatable to ‘time’.

Influence Digest: You encourage the millennial generation to just go out there and do, regardless of how scary it is, but we have expenses.  We still have bills to pay, rent to keep up with, and would like a little spending money to go out once in awhile. How can we just dive into something fearlessly when we have these variables holding us back?

Shari Moss: I call it the “Doing Button” for a reason.

Millennials are so wrapped up in following and liking that sometimes they miss the point. Who is actually ‘doing’? This is critical. I understand that you have a wealth of knowledge and information available to you with the tap of a button, but it’s up to you to execute on that.

I don’t particularly like the word ‘fear’. It is normal to be cautious or simply ‘afraid’ but to let that fear stop you from giving what is important a try?  Well, that’s what our concept of TableMates are for, to help give you the confidence you need, or the ‘leg up’ as it were. In other words, there are lessons in this book that just may explain and alleviate that fear. Trust me we ALL have our awkward moments.

Michael, a young man who recently read the book, came to me after with this:

Influence Digest:  I think “Chapter 5: The Shoulder” is arguably the most important chapter in this book. Can you expand on it and why being vulnerable to rejection is a strength?

Shari Moss: That is very intuitive, yes, it is an important chapter.

What impedes Millennials from trusting, finding, associating with people who can help by mentoring them is The Shoulder. But it works both ways.

The Shoulder expressed by older generations can, at times, come from a basic fear, for example as an awkwardness associated with not having the answers to the questions Millennials are seeking (“a fear of ignorance” Page 76).

Millennials then perpetuate The Shoulder through their own mediums as well as grow tight-lipped and find it too awkward to simply “ask”.

It’s all about trust, about being honest and helpful, coming equally to the table. There is no room for the shoulder when you are facing each other openly when you find the right people.

This book will help Millennials to determine who you should bring to your table to help you, and how you can approach it.

Influence Digest: You say the key is treating each other as equals and eliminating the hierarchy. Can you expand on that?

Shari Moss: Yes, as a matter of fact it can be better explained through my co-author’s experience which she relates in the book.

Quite simply, she was in an office along with several other new young recruits, in what she called her first ‘real’ job. The only one there leading this group was a manger completely out of her element and treating them all very badly. Trust me I cringed at their story.

These young adults were getting nowhere but depressed and sorry for themselves, thinking that ‘this was it”. That was until Meghan brought them all to my table. I spoke to them in a way no one had before. I had been in their situations before and could help them with how to proceed professionally and was able to give my own real-life experiences.

I spoke to them without judgment or criticism, as the bright eager young professionals they deserved to be. That, of course, came after I patiently listened which is what they needed. We sat at the table together with respect for each other, there was no hierarchy. After that, it was easy to flow into business success lessons, which they had also hoped to ask for. They were (supposedly) in sales and were interested in my first book on Customer Service.



Influence Digest: How have you been able to grow your personal brand? What has been the basis for growing your following?

Shari Moss: In a nutshell, honest work, and caring for the sake of itself, to answer your second question first.

It’s not hard to raise the right kind of attention when you devote enough time and energy when you truly want to make a difference. The key here is the word ‘enough’, both sides here need to express some patience, just for different reasons.

The concept in this book came about for several reasons but one was the workshops I do for Millennials, and, as you know, word of mouth is a fantastic way to earn your reputation. So, to answer your first question, by keeping it real. My passion that is.

Influence Digest: Value > Wants > Action (Page 161). How can someone alter their values for their betterment?

Shari Moss: Well, that’s a whole chapter actually.

And here, what I want to say is it’s not ‘how to alter’, rather it’s more a process of determining, understanding (good and bad) and expressing or moving forward based on core values.

Influence Digest: Is the generational gap expanding or decreasing?

Shari Moss: In our opinion, it’s been expanding which is not hard to believe in the world we live in today.

That just makes it even more important to align yourself with people who can help you.  Last year I took the opportunity to study Relaxation Therapy (in particular Stress Management with respect to today’s Technology and youth) and incorporate that into my business models. This is the first time in mankind’s history we are not keeping up with the technological advances. All of us. Can you imagine what that means for me?!

The future belongs to all of us. Let’s get there together.

After reading TableTalk, you will quickly realize why it is no secret that Shari Moss is gaining immense popularity. Her “put others first” mentality has created a ripple effect and is creating a change among different generations.

If you’d like to grab yourself a copy of the TableTalk, just click on the image below! ??


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